The importance of POD (Proof of Delivery)
Proof of Delivery is one of the most important terms in the E-commerce sector. It is important for both big retail companies and smaller local businesses to ensure that they have proof of delivery. The Proof of Delivery shows that the customer has not only received his or her bought items but it will also show all the details of the delivery which is not only beneficial for the customer but also the sending company. It provides step by step documentation of the delivery process, which normally consists of information about the drop location, drivers, date of delivery etc. The more detailed information your business provides in the form of a delivery document, the better.
We will explain more why POD is crucial for your business. Why it is necessary and can help improve your company’s reputation and customer satisfaction.
What is POD?
In basic terms, Proof of Delivery takes form as a document that proves that the parcel has been delivered. In order to come across as a secure company it is wise to have an electronic signature at the time of delivery that has to be signed by both parties (courier and customer). The signature is a confirmation about whether or not the package has been delivered. Connecting the sender and recipient, delivery confirmations can be used to make sure that the package is delivered according to details such as time, location, and condition.
POD protects your Business
The logistic process can be a challenging one when you are in the midst of starting your E-commerce company. One of the ways to make the process a bit easier is through outsourcing delivery services to couriers such as this. This could eventually save you a lot of time and it will reduce the costs. If you choose to do this, Proof of Delivery will be of great importance for you. It will show you the verification when a product has reached its destination. It will also report any signs of issues that have been encountered during the delivery process. Basically, it will show you proof of what has actually happened with your shipped products.
Helps Stop Dishonest Reviews and Refunds
When you get dissatisfied customers or become the victim of dishonest reviews, making sure your Proof of Delivery is on point is vital. If you place importance on your reputation as a company, your reputation can be damaged from fake and negative reviews. Battling those reviews will become almost impossible if you do not have solid counter arguments. Always make sure to have proof. You are able to get proof through your Proof of Delivery. When dishonest customers ask for refunds or try to return their products due to shipping issues, having electronic receipts can help you provide proof that the shipping problems actually did not take place.
Helps Identify Problems in the Supply Chain
Signing the receipt at the arrival of a delivery is more important than what most people think. The customer absolves the retailer and courier provider of any liability or responsibility concerning the parcel. Checking the product when it arrives and making sure it is in good condition is important for the customer to do. This way, if anything seems to be wrong with the product and the damage seems to be too high, the customer has to notify the courier before signing.
When a customer wants to return a product because it has been damaged in the shipping process, the company should find out who is at fault. At first, it needs to be found out whether the product has been damaged by the company itself or if the customer has damaged it. When it comes to light that neither the company nor the customer has damaged the product, the courier service is to blame. The Proof of Delivery is a good way to prove to the delivery service that the damaged package was their responsibility.
Why you should invest in good Proof of Delivery
In this day and age, making sure your Proof of Delivery is on point is one of the most important services to offer your customers. With the amount of packages that are being shipped everyday, there are bound to be difficulties. Your Proof of Delivery will provide help when you encounter these difficulties. Making sure that you have all the proof you need (through E-signatures for example) will help you in case of an unsatisfied customer. Basically, there seems to be no reason for you to not invest in a well working Proof of Delivery service. It is beneficial for all parties involved. Making sure everybody has an easy and smooth buying process. Third Party Courier Services such as this will use POD to ensure a reliable service.
